Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Pick Pack Pro collects, uses, stores and protects your personal information when you visit our website, request a quote or use our fulfilment services. We handle your data securely and in line with UK data protection law.
1. Overview
Pick Pack Pro is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the steps we take to keep it secure when you visit our website, request a quote, or use our multi-channel fulfilment services. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation. By using our website or services, you acknowledge that your personal information will be processed as described in this Privacy Policy.
Learn more about who we are on our about our UK fulfilment company page, or explore fulfilment pricing UK before you share business details for a quote.
Last updated: August 2026
2. Information We Collect
We collect personal information to provide our fulfilment services, respond to enquiries and improve your experience with Pick Pack Pro — including Amazon FBA prep services and related warehousing workflows.
2.1 Information You Provide
Depending on how you interact with us, we may collect:
- Your name, company name and job title
- Email address and telephone number
- Billing and delivery addresses
- Business information relevant to your fulfilment requirements
- Product, inventory and order details
- Enquiries submitted through our website
- Customer support correspondence
If you make a payment, payment details are processed securely by our authorised payment providers. Pick Pack Pro does not store full payment card details on its own systems.
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Website usage and navigation data
- Referring websites
- Approximate geographic location
- Cookie and analytics data — see our Cookies section for more details
This information helps us improve website performance, security and user experience.
3. How We Use Your Information
We use your information only where there is a legitimate business reason or legal obligation to do so. This includes:
- Providing our fulfilment and warehousing services, including e-commerce logistics for sellers
- Processing customer enquiries and quotations
- Managing inventory and order fulfilment via our WMS integrations
- Sending shipment updates and service notifications
- Providing customer support
- Improving our website and services
- Analysing website performance
- Preventing fraud and maintaining security
- Meeting legal and regulatory obligations
- Sending marketing communications where you have chosen to receive them
We only use your information for the purposes for which it was collected.
4. Sharing Your Information
We never sell your personal information.
Your information may be shared only where necessary, including with:
- Courier and delivery partners
- Payment service providers
- IT and cloud hosting providers
- Warehouse management software providers
- Professional advisers
- Regulatory authorities where legally required
All service providers are required to protect your information and only process it on our behalf for agreed purposes.
5. Keeping Your Information Secure
Protecting customer information is an important part of our business. We use appropriate technical and organisational measures to safeguard personal information, including:
- Secure encrypted connections (SSL/TLS)
- Controlled access to business systems
- Password-protected accounts
- Secure cloud infrastructure
- Regular software updates and monitoring
- Staff access controls based on business need
Although we take every reasonable precaution, no online service can guarantee complete security. Operational practices at our Milton Keynes fulfilment centre follow the same need-to-know access approach for stock and order data.
6. Your Privacy Rights
Under UK data protection law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing
- Request a copy of your data
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, email privacy@pickpackpro.co.uk or use our contact fulfilment services form. For general service questions, see our fulfilment FAQs.
8. Contact Us
If you have any questions about this Privacy Policy or how Pick Pack Pro handles your personal information, please get in touch with our team. We will respond to privacy enquiries as quickly as possible and in accordance with applicable data protection legislation.
Need Immediate Assistance?
Our support team is available to help you with any privacy-related questions or concerns.
9. Additional Information
9.1 Children's Privacy
Pick Pack Pro's website and fulfilment services are intended for businesses and individuals aged 18 or over. We do not knowingly collect or process personal information relating to children. If we become aware that a child has provided personal information without appropriate consent, we will take reasonable steps to delete it promptly.
9.2 International Data Transfers
Some of our trusted service providers may process personal information outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data and comply with the requirements of the UK GDPR and other applicable data protection legislation.
9.3 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be published on this page, together with the revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
9.4 Related Policies
This Privacy Policy should be read alongside our Cookies details above and other notices on the Pick Pack Pro website, including our fulfilment blog UK for service updates that may affect how we operate. Together, these explain how we collect, use, protect and manage your personal information when you interact with our website and fulfilment services.